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Too many leaders talk CX;

too few deliver it.

In half a day, we will show you how to close that 
gap—practically, powerfully, and fast.

Join Marathon XP’s design thinking team and Sunny Bindra for a hands-on masterclass built around Sunny’s new book The X in CX.

This is not a lecture.

You will work through real CX challenges, gain a practical framework, and leave with the language and tools to inspire your teams and drive customer-led growth.

You will learn how to:

Boss It

Lead CX from the top

Humanize It

Keep empathy at the centre of your business

Digitize It

Use technology to enhance the human touch

Jazz It

Add creativity to every customer touchpoint

Join us & Start Delivering Exceptional Experiences

Date :

Thursday,

9th October 2025

8:00 AM - 1:00 PM

Venue:

Serena Hotel


Nairobi Kenya

Charges :

Ksh 35,000 /=

Per Person

Exclusive 10% savings per ticket for groups of 5 or more

Reach out.
Let’s work on something
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Mirage Towers, Unit 16 Nairobi, Kenya
+254 717 087 175
The Firs, Rosebank Johannesburg, South Africa
+27 663 305 912
Av. Diagonal, 131 Barcelona, Spain
+34 673 676 657
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