We’re on a mission to make e
experiences better everywhere

Our diverse skills and capabilities enable us to deliver solutions that are not just innovative but also deeply empathetic and effective.

Customer Experience
Humans you serve
Employee Experience
Humans delivering your services
Touchpoint Experience
Where and how services are received and delivered
Customer Experience
Humans you serve
Employee Experience
Humans delivering your services
Touchpoint Experience
Where and how services are
received and delivered
We dissect, design & deliver end-to-end product & service experiences for ambitious teams

Our approach is as unique as the challenges our clients face. We call it the Marathon Method—a bespoke blend of skills and expertise meticulously tailored to address the specific business needs, problems, projects, pains, and challenges of each client. For 10 years, it has proven to be a superpower for innovation.

Research & Strategy
Research-driven solutions that ensure product-market fit, foster growth, and tackle complex systemic challenges.
Design Research
Brand Strategy
Systems Design
Growth Strategy
IT Strategy
Human-Centered Design
Delightful, user-centric digital and physical experiences, coupled with impactful interventions.
Service Design
Product Psychology
Product Design and Build
Behavioural Design
Culture Transformation
Brand Design
Research & Strategy
Research-driven solutions that ensure product-market fit, foster growth, and tackle complex systemic challenges.
Design Research
Brand Strategy
Systems Design
Growth Strategy
IT Strategy
Human-Centered Design
Delightful, user-centric digital and physical experiences, coupled with impactful interventions.
Service Design
Product Psychology
Product Design and Build
Behavioural Design
Culture Transformation
Brand Design
Implementation & Operations
Execute seamless product development, optimize design processes, and manage projects efficiently.
Design Thinking Training
Design & Research Ops
Robotics, Machine Learning and AI
Social Impact
Change Management
Product, Project and Program Management
What are you looking to achieve and/or solve?
I want to
So that I can
We’ll recommend a suite of services to help you meet your goal.
SHOW ME
Here’s how we can help you:
Just a moment...
We're putting together some ideas...
3 ways we work with you

Whether you're looking for a one-off engagement or a long-term partnership, Marathon fits in with your existing team structures.

Consult
PROJECT BASED
Our project-based packages are ideal for businesses seeking a prompt & focused, invention or solution.
Solve pressing issues in short term sprints
Receive swift action and immediate results
Quick Wins Package
Mid to Larger Impact Package
Partner
RETAINER BASED
Our retainer-based package is ideal for businesses that need long term partnership.
Strategic oversight of product and services in your portfolio
Proactive identification of growth and efficiency opportunities
Continuous Improvement Package
STAFFING
Personnel BASED
Our personnel-based package is ideal for businesses that need experts on their team for short and long-term projects.
Get access to specialized professionals to augment your teams
Build the capacity of your core team members through knowledge transfer to enhance their skill set.
Got Questions?
After completing a project, does Marathon offer ongoing support and maintenance services?
Yes, Marathon offers ongoing support and maintenance for products and services we design. We offer design guardianship for short term and implementation partner for the longer and involved term.
How does Marathon facilitate knowledge transfer to ensure our team can manage and maintain the project after completion?
We offer training and capacity building for teams and organizations on our methodologies and principles, enabling them to efficiently manage the project after completion. During our projects, we conduct co-creation sessions where we introduce our tools to the teams, ensuring they become familiar with them and learn how to use them effectively.
Does Marathon assist in facilitating buy-ins from executives for projects that do not have allocated budgets?
Yes, we work closely with the project sponsor/lead to define the project objectives and present the business benefits to the executives. Additionally, we offer “Next,” a sequel to completed projects, by highlighting the next potential projects for the stakeholders to consider.
We’re in the Fashion, Manufacturing, Construction, Energy, Hospitality, industry. Will your process work in our industry?
Our process is tied to our mission to improve human experience everywhere. It is designed to be adaptable and effective across various industries. We understand the unique challenges and opportunities each industry presents, and our approach ensures that we can tailor our solutions to meet your specific needs and goals.
In case of multiple pending projects, can Marathon assist in evaluating and prioritizing the most impactful projects?
Yes, we work with the sponsor and facilitate workshops where we balance impact and effort to prioritize their goals into quick wins, short terms and long terms.
Reach out.
Let’s work on something
Marathon XP Logo
Mirage Towers, Unit 16 Nairobi, Kenya
+254 717 087 175
The Firs, Rosebank Johannesburg, South Africa
+27 663 305 912
Av. Diagonal, 131 Barcelona, Spain
+34 673 676 657
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