We’re on a mission to make customer experiences better everywhere
What We Do
We provide strategy and design consulting for new products and services.
We do this by focusing on customer experience, talent experience and digital experience.
Customer Experience
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Customer Journey maps help us identify and fix tactical issues and spark new ideas. We ensure that these are understood from the customer’s perspective and ‘end-to-end’ , through all customer lifecycle stages
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We use Human Centered Design (HCD) to empathise on a deeper level with our customers and drive our brand, identity, and naming work
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Holistic programs where we align our campaign and messaging along the customer journey and growth stage, help us to more effectively grow your customer base
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Behavioural Design (BD) is about understanding the decisions and behaviour of users of our products and services, allowing us to design means for them to better achieve their goals
Employee Experience
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We partner with your organization to ingrain human-centered approaches and methods to enhance innovation and agility.
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Services Blueprints are operational tools that we use to visualize components of a service in enough detail to analyze, implement and maintain it. We also use them as process documentation tools that help us keep the focus on customer experience while showing what it takes for the organization to deliver a great experience
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We support the execution of critical transformation projects with skilled resources backed by a multi-functional design team
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A great employee experience leads to great customer experience. Our culture program empowers your team to empathize with your customers, understand the moments that matter, and ignite cultural change across the organization
Digital Experience
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A quick way for us to help you improve current designs and deliver new ones
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Award winning Web and Mobile Apps, aesthetically pleasing and designed with HCD principles.
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Establishing traction, transition and take-off growth strategies for your digital products
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Robotic Process Automation solutions for Banking, Telecommunications, and Healthcare. Solutions include Revenue Automation, Reconciliation, Client Onboarding, and Loan Origination.
Value Spectrum
Consult
PROJECT BASED
Our project-based packages are designed for swift action and immediate results. If your business has urgent needs such as putting out fires, addressing pressing issues, or solving complex problems in short-term sprints, this is the package for you. Our team will work diligently to achieve quick turnarounds and deliver effective solutions, making this package ideal for businesses in need of prompt, focused intervention.
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1-3 million Kenyan Shillings
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10-20 million Kenyan Shillings
Partner
RETAINER BASED
Our retainer-based package provide strategic oversight and comprehensive experience guardianship over your portfolio of products and services. This package is ideal for businesses seeking a long-term partnership and continuous improvement of their brand experience. Our team will not just respond to immediate issues but also proactively identify opportunities for growth and efficiency as your strategic experience partner.
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1-10 million Kenyan Shillings per month
